What technical problems can occur when uploading a photo?
Problems
occurring while uploading photos may be due to:
Inadequate photo size and/or format. You can easily upload images in the
following formats: jpeg, png. The size limits applied are: not less than 1080
pixels and not more than 10mb;
Your Internet browser does not work properly. Check your Internet connection
and make sure you are using the latest browser version, or try using a
different one.
The camera or gallery apps do not have permission to upload photos to the
site. If you use an Android device simply authorise the apps by going to
settings, choosing "apps" from the menu, choosing the browser you are
using from the various apps. Click on the "authorisations" item and
then authorise the camera and memory. If you are using an Iphone device, to
authorise the app simply click on settings, search for the browser you are
using and authorise it to access the photos. If you are using a device other
than those mentioned or something is not clear in the guide, you can contact
customer care at via the contact form to get more information or
technical support.
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